Ii) Yellow indicates that the agent is logged in but has turned off his/her availability.Īgents can use desktop app and mobile app apart from logging in via browser to take chats. I) The green dot on the agent name indicates that the agent has set his/her availability to accept new chats. When you are on other modules of the app like Reports, Chat history etc., you can check if you are available using green bar below the image profile icon without having to click on the icon. For details refer to this article - " Hide Widget when no agents available". Integrate HappyFox Chat with Appy Pie Connect. Tip: You have an option to hide the chat widget on your website when no agents are available. HappyFox Chat Integrations: Connect your HappyFox Chat with 300+ apps and automate your workflow instantly. The application is a customizable chatbot that can assist customers with basic tasks, guide them through quick solutions to their common queries, and answer complex questions as necessary. HAPPYFOX CHAT APP SOFTWAREWhen all the agents are “Unavailable”, the visitor widget shows “Offline form”, where customers can leave a message. The Best Live Chat Software with Unlimited Agents Fantastic live chat experience. HappyFox Chatbot is a cloud-based platform that helps businesses improve and deliver better customer service operations. The unavailable status indicates that the agent is logged in but unavailable to take chats and transfer requests. When you log out in one device and stay available on the other, you will still be Available. Note: When you are logged in via both desktop and mobile app, switching the availability in one of the device will automatically synchronize on the other device. The "available" status indicates that an agent is available to take new chat and chat transfer requests from other agents/departments and can transfer a ongoing chat. You can set the chat availability mode to available or unavailable with a single tap using the chat availability toggle.Īs soon as you log in to your HappyFox Chat account, your chat availability will be set to 'Available' by default as fresh session is set up.
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